Project Planning
1. What is the recommended stage to begin the design process for individual or multi-unit projects?
We highly recommend initiating the design process as early as possible. Whether you’re planning an individual home or a multi-unit development, starting early allows us to assist in material selection and ensure the design fits within your budget.
2. How can Prima Kitchen assist in material selection to fit within a defined budget?
Our experienced team can guide you through material selection to ensure your project aligns with your budget. We offer a range of options and expertise to help you achieve your desired outcome without compromising on quality.
3. What does the architectural/floor plan review process entail?
Our experienced team can guide you through material selection to ensure your project aligns with your budget. We offer a range of options and expertise to help you achieve your desired outcome without compromising on quality.
4. How does the review process save time and money during the project?
By identifying potential issues early on, we can address them proactively, saving both time and money. Our thorough review ensures a smooth project execution with minimal setbacks.
Design Consultation and Budget Review
1. Is the initial design consultation free?
Yes, our initial design consultation is completely free of charge. We provide a composite proposal that includes sketches, renderings, material selections, manufacturing details, and an exact project quote to facilitate decision-making.
2. What does the composite proposal include?
Our composite proposal is a comprehensive document that outlines all aspects of the project, including design concepts, material selections, manufacturing details, and pricing information. It serves as a roadmap for the project and can be adjusted to fit within your budget.
3. How flexible is Prima Kitchen in adjusting the design product selection to fit within the client's budget?
We understand the importance of staying within budget and are flexible in adjusting design product selections to meet your financial requirements. Our team works closely with you to find suitable alternatives without compromising on quality or design aesthetics.
4. When is the budget review typically conducted?
The budget review can be conducted either before or after the initial design consultation, depending on the client’s preferences. We strive to accommodate your schedule and specifications to ensure a seamless planning process.
Product Delivery and Installation
1. How does Prima Kitchen ensure the safe transportation of products from Germany to the United States?
We ship individual, standalone containers for our products to minimize transportation risks and ensure full control over the delivery process. Upon arrival in the United States, we coordinate storage and white-glove delivery to your location.
2. What does the product delivery process entail?
Our team coordinates all aspects of product delivery, including storage (if necessary) and final delivery to your home or project site. We ensure that products arrive on time and in perfect condition, ready for installation.
3. Who handles the installation of cabinetry?
For individual projects, Prima Kitchen handles all installations in-house using our trained crew, ensuring quality and consistency. For larger projects, we coordinate with project managers and subcontractors to ensure seamless installation of cabinetry and other products.
4. How does Prima Kitchen coordinate installation for larger projects?
We work closely with project coordinators and subcontractors to coordinate installation for larger projects, ensuring that all units are installed correctly and on schedule.
Design Consultation and Budget Review
1. Is the initial design consultation free?
Yes, our initial design consultation is completely free of charge. We provide a composite proposal that includes sketches, renderings, material selections, manufacturing details, and an exact project quote to facilitate decision-making.
2. What does the composite proposal include?
Our composite proposal is a comprehensive document that outlines all aspects of the project, including design concepts, material selections, manufacturing details, and pricing information. It serves as a roadmap for the project and can be adjusted to fit within your budget.
3. How flexible is Prima Kitchen in adjusting the design product selection to fit within the client's budget?
We understand the importance of staying within budget and are flexible in adjusting design product selections to meet your financial requirements. Our team works closely with you to find suitable alternatives without compromising on quality or design aesthetics.
4. When is the budget review typically conducted?
The budget review can be conducted either before or after the initial design consultation, depending on the client’s preferences. We strive to accommodate your schedule and specifications to ensure a seamless planning process.
Post-Installation Support and Warranty
1. What post-installation support does Prima Kitchen provide?
We provide comprehensive post-installation support to all our clients. Our team is available via email or phone to address any questions or concerns you may have regarding your cabinetry or installation.
2. What is the warranty coverage for Prima Kitchen cabinetry?
All of our cabinetry is covered by a 5-year warranty, providing peace of mind and assurance of quality. This warranty covers defects in materials and workmanship under normal use and service.
3. How long is the warranty period?
The warranty period for our cabinetry is 5 years from the date of installation. During this time, we will repair or replace any defective parts or components at no additional cost to you.
4. How can clients reach Prima Kitchen for support or inquiries after installation?
Clients can reach us for support or inquiries by contacting our customer service team via email or phone. We are committed to providing timely and efficient assistance to ensure your complete satisfaction with our products and services.